Take off your mask - Viewpoint - careers advice blog Viewpoint careers advice blog

Take off your mask - Viewpoint - careers advice blog We follow those who lead because we believe in them. We follow them, not for their benefit, but for ours. As leaders, we build the kind of bonds that create trust by communicating authentically. Everything we say and do is a symbol of who we are. When you lead, do you hide who you are behind the mask you believe a leader should wear? A few years ago, I went to a masked ball in Venice. It was a bizarre experience as almost everyone I met was wearing a mask. If you have ever been to a masked ball, you will know how difficult it is to connect with and trust someone who is wearing a mask. It feels inauthentic. Is it time to take off your mask and be more real? What is authenticity? Herminia Ibarra writes in her article, “The Authenticity Paradox” in the Harvard Business Review that, “Authenticity has become the gold standard for leadership. But a simplistic understanding of what it means can hinder your growth and limit your impact”. She argues that authenticity has become about being true to yourself and that this is a recipe for being stuck in the past with a “rigid self-concept”. If Ibarra is right and our understanding of ‘authentic’ leadership can be limiting, what’s the alternative? The inspiring speaker and writer, Brené Brown, says: “Authenticity is a collection of choices that we have to make every day. It’s about the choice to show up, be honest and let our true selves be seen.” I love Brene’s challenge to us to be seen. Yet, I believe that authenticity is about more than either Ibarra’s ‘true-to-selfers’ or Brown’s ‘collection of choices’. They both portray authenticity as introspective. For me, authenticity is also about connection with others. Connection exists when people feel seen, heard and valued. Connection requires us to be resilient and respond in the moment in ways that are appropriate to the unique situations we face. How to be an authentic leader Authenticity is a journey, not an end-state. I define authentic leadership as encompassing self-awareness, real connection with others, resilience and personal growth. The importance of self-awareness There are many things that prevent us from being authentic, such as wanting to be liked or comparing ourselves to others. Authenticity is about being fully ourselves whilst developing and growing beyond our comfort zones. Being authentic is not about being perfect; it’s about bringing yourself fully to the table in all areas of your life. There are many shades to who you are, and it requires self-awareness to be at our best. So ask yourself: What are your shining strengths? What gets you out of bed in the morning? What are you passionate about? What do you believe in? Don’t neglect to ask yourself the difficult questions too: What are your triggers (the provocations that push you to be less than your best)? What ways do you behave that limit your effectiveness? What excuses do you make for how you are sometimes? Be honest with yourself â€" discounting your shadow side is a risky business, as it shows up anyway, often when you least want it to! The importance of real connection with others Develop the capacity to be open and honest with yourself and with others. I don’t mean that you should be brutally honest, utterly transparent or inappropriate in ways that disconnect us. Learn to communicate your honest thoughts and feelings with respect and empathy to build real connections. The importance of resilience Learn to accept and move on with change. Cultivate resilience and learn to adapt to new situations. Change whilst staying connected to your core. The importance of personal growth Foster personal growth through activities, relationships and experiences which stretch you out of your comfort zone. Take risks and allow yourself to experience challenging and uncomfortable situations. This will expand your capacity to lead others in ways that generate shared success, without faking it. Ready to remove your mask? Allow authenticity to guide everything you do. Let it be your filter through which all important decisions flow. Your journey to authentic connection will not only inspire you but also those you lead. Want to further hone your leadership skills? Our leadership tips and advice will help you become the leader you want to be What actually is a high performing team? Avoid these 3 away day myths What size company is the right fit for you? In the fire of change Are you suffering from career burnout? Its time to make a change How to optimise your LinkedIn profile 11 ways to become more productive at work How I coped with relocating 11,000 miles for my new job, twice Share this blog:

Customize this Call Center Supervisor Resume

Alter this Call Center Supervisor Resume Alter this Call Center Supervisor Resume Make this Resume Kayla Linkous1622 West StreetGrand Rapids, MI 49503(123)- 435-7083k.linkous@smail.comObjectiveTo get a mid-level situation as Call Center Supervisor in a settled call place that needs profoundly qualified boss who can give results with most extreme benefits.Summary of QualificationsAbility to utilize PC programming framework for following execution of agentsAbility to deal with heightened calls and accumulate data for troubleshootingExtensive instructing and creating skillsKnowledge preparing and administering agentsKnowledgeable in all MS Office Application and getting to the internetProfessional ExperienceCall Center Supervisor, January 2007-PresentFirst Data Solutions, Houston, TX ResponsibilitiesAssisted in overseeing day by day activities of the contact community. Collaborated with changing degrees of the executives, clients and staff for most extreme execution of the inside. Bolstered medium estimated group to deal with calls under supervision.Performed trainin g, inspiration, checking, execution input, and specialized help. Distinguished issues or issues in forms and actualized arrangements. Call Center Executive Mutual Fund, May 2004-December 2006Logisticare Corp., Omaha, NE ResponsibilitiesManaged the every day activities and related procedures of redistributed shared finances call center.Conducted month to month working audits and refreshed reports.Monitored call characteristics by assessing recorded calls and tuned in to live calls. Facilitated different tasks between numerous gatherings. Overseen issue goals for common finances operational processes.EducationMasters Degree in Business Management, 2004Yale UniversityBachelors Degree in Business Management, 2002Yale University Customize ResumeMore Sample Resumes:Call Center Supervisor Resume Cameraman Resume Campaign Volunteer Resume Caregiver ResumeCase Manager Resume

Webinar Synopsis Being a Female Tech Sales Leader with Verizon

Online class Synopsis Being a Female Tech Sales Leader with Verizon Gain from three female pioneers in tech deals at Verizon, as they talk about their accounts in innovation deals, share counsel on beating vocation jumps and examine their working environment culture, particularly with regards to decent variety. Watch the full online course here.Related Articles Around the Web The 25 Best-Paying Jobs For Women Right Now Lucrative Careers for Women The 20 most lucrative occupations for ladies - Business Insider No. 1 Sales Engineer 11 steady employments for ladies - CBS News Ladies in tech deals How are we not there yet on ladies in tech deals? Why We Need More Women in Tech Sales â€" Inside.Lever Why We Need More Women in Tech Sales | Jordan Leonard | Pulse ... Instructions to recruit more ladies in tech deals | Workable Living day to day after the Tech Sales Apprenticeship: Women in Tech Sales ... Why Now Is the Time for Women in Tech Starting to lead the pack: Women Leaders in Tech Sales Tickets, Wed, Aug ... In what manner Can Tech Companies Attract More Women in Sales? - No More ... Breaking Into Tech Sales: Women Edition Panel Discussion - YouTube Perhaps the greatest test in practically all businesses today is accomplishing sexual orientation equality. Sex assorted variety gives colossal advantages in the work environment. pWhile a few ventures have made critical progressions in sexual orientation decent variety, a few businesses fall further behind... what's more, the development business is notable for being in the last class. On the off chance that somebody says, development laborers, youll likely picture a gathering of men dressed in yellow hard caps examining a draftsmen plans or laying blocks on a framework. Also, men at work signs just assistance to strengthen this picture. pThis generalization is established as a general rule. When was the last time you really recognized a lady on a building site? Or on the other hand recruited a female handyman or woodworker? Your answer is probably never. Actually, the Bureau of Labor Statisticsreports that solitary 3.4% of the aggregate of 8.3 million development workers are ladies. pBut the development business has much more to offer than steel-toed boots and hard caps, and it needs ladies to help advance the business in this period of fast change. Here are 5 reasons why ladies joining the workforce or hoping to make a rotate ought to consider a vocation in construction.h21. Fuel Innovation/h2pNot just is decent variety the socially and ethically right activity, however it is likewise really an incredible business system. pResearch introduced in the Harvard Business Reviewshows that various groups grow progressively creative thoughts. This is additionally upheld by an investigation led by Gallupon the exhibition of sex different groups versus single-sexual orientation groups, which found that the distinction in foundations and points of view prompted better business execution and critical thinking. h22. Profit by Demand/h2pThe development industry is at present encountering a work deficiency. The business itself is blasting and anticipated to be one of the quickest developing ventures, with all out spending anticipated to surpass $1.45 trillion of every 2023/a. Be that as it may, most development organizations can't fulfill the rising need. pAccording to the Associated General Contractors of America/an, over 80% of temporary workers are encountering challenges filling hourly specialty places that speak to the main part of the development workforce.pAnd request isnt constrained to singular giver jobs. Given the business blast, there are various open steady and lucrative jobs (any undertaking directors out there?) hanging tight for the privilege candidate!h23. Initiative Opportunities/h2pAccording to the Bureau of Labor Statistics/a, ladies make just 7.7% out of the all out 1 million administrative situations in construction.br/ pBut given the profoundly shared nature of development work, more ladies in influential positions would help drive advancement and upgrade productivity.Furthermore, as a lady in development in an initiative position, youd have the novel chance to drive change for the business and make it a progressively alluring choice for other women.h24. High-Income Potential/h2pSalaries for some gifted situations in development are on the ascent, settling on a development profession a prime decision for ladies searching for a lucrative occupation, pThe 2018 Construction Craft Salary Surveyconducted by the National Center for Construction Education and Research uncovered that compensations for some gifted art territories are expanding. Venture chiefs and task administrators beat the rundown at $92,523 and $88,355, separately. The following arrangement of most lucrative employments incorporate those of combo welders ($71,067), instrumentation specialists ($70,080), pipe welders ($69,222), power line laborers ($68,262) and mechanical circuit testers ($67,269). Of the 32 classes of laborers in the review, 19 positions earned a normal pay of $60,000 or higher.h25. Feeling of achievement/h2p The development business can give representatives a one of a kind feeling of accomplishment. Truly, the activity is distressing and the work can be requesting, however nothing beats the sentiment of having the option to construct something starting from the earliest stage. pHow numerous experts in different businesses can point at a school, an emergency clinic, or a high rise and state I helped assemble that? pThe development industry has far to go in fighting sex inclination and supporting ladies in the workforce, yet given the present interest for laborers, theres no better an ideal opportunity to get a heavy hammer (allegorical or exacting) and crush the sex generalizations tormenting the development business.

reed.co.uks Top Pet-Friendly Places to Work 2014

reed.co.uks Top Pet-Friendly Places to Work 2014 by Tom Bunkham Turner and Hooch. The Aristocats. Stuart Little (sort of). All  great Hollywood movies featuring pets as the protagonists. However, what if you were to take our four-legged friends and place them into the office environment? It worked  for Tom HanksThe debate has long raged as to whether having pets in the workplace  can have a positive or negative impact on the productivity and well-being of the office. In a recent survey we conducted, almost half of UK workers said they would work better if they had a pet by their side.To find out which companies have  embraced the notion of pets in the office,  weve  spoken to some of the top UK employers who champion  their presence.Next Model ManagementWhat pet-friendly policies do you have in place? A few members of the team have pet dogs and are allowed to bring them into the  agency every day, provided they ensure they are properly cared for and that they are  not disruptive to anyone’s working day. There are water bo wls dotted around the office  and model lounge, along with a doggy bed area. How many staff members take advantage of these policies? The president of our London offices, Amanda Bretherton, has 3 dogs two  Pomeranian-Poodles and a Yorkie-poo who are a much loved daily part of the Next  London family.Our Director of PR Katy Moseley has 2 Shar-pei’s who occasionally come  to the agency.  Next Talent’s Creative Director Sarah Leon also brings her boyfriend’s  Spaniel to work now and then. Our models are always popping in with their dogs too â€"Leah Weller has a Chihuahua that she brings in. Do you know the pet’s names? (or just a selection if too many to name) There’s Max, Maddy and the uber fabulous, Alfie Fashion Dog (Instagram: @alfiefashiondog). Missy and Leon the Shar-pei’s and Sarah’s spaniel is called Chester. Have you noticed any benefits to having animals around the workplace?Are there any plans to develop your pet-friendly policies further in the future? We are always open to having pets in the agency and will continue to do so.FireboxWhat pet-friendly policies do you have in place? Are they Firebox pets or are employees allowed to bring their own pets to work? Employers are allowed to bring their own pets to work at Firebox. That’s to work, not to ‘work’. We don’t force them to dance for us, other than the occasional dog modelling for pet orientated products of course. But they love getting stuck in.How many staff members take advantage of these policies? We currently have two staff members from our in-house Design team that take their dogs into work daily, and two other dog owners that bring their pets in on occasion. We’ll imminently have a new addition courtesy of our Buying team too, which the office is very excited about.Do you know the pets names? We have a Jack Russell named Max and a Japanese Chin called Gizmo. We’ve also got two office goldfish named Guinevere and Junior.What are the benefits to having animals around the workplace? The relationship is mutually beneficial to both Firebox employees and Firebox pets. The pets have a positive impact on the office. They certainly have stress relieving qualities (apart from for their respective owners!), they bring everyone together, and provide almost endless entertainment value.They sit in on meetings, greet the postman and couriers, and are always on hand to provide comic relief on an almost hourly basis. As for the dogs, they enjoy the attention and affection, and get to be part of a group/pack atmosphere which they thrive on.Are there any plans to develop your pet-friendly policies for staff further in the future? Other than allowing other staff members to also bring in their pets to work, we have no set plans. Just to encourage even more! We’ve only had employees bring dogs in so far, but other mammals/birds/reptiles may also be considered. We might even adopt a Noah’s Ark style policy â€" at least two of each type of animal must be brought in.CTJTWhat pet-friendly policies do you have in place at CTJT? You have to be a cat lover to work here. If you’re not, you soon will be! We just have Fluff, the office cat. I think she’d be pretty annoyed if anyone bought in another pet, as she’s very jealous. Although her boyfriend, Digby, sometimes pops in to share her food.Have you noticed any benefits to having animals around the workplace? Fluff keeps us all happy: she’s a wonderful safety valve when things are busy or tense. It’s difficult to shout at a colleague when you’ve got a cat sitting on your keyboard or chasing her tail on the edge of the desk.How else does fluff get involved around the office? We launched a ‘Chat to your Cat’ course earlier this year. Fluff is the tutor: she even gives video feedback on student’s assignments. We launched the course because Fluff was so popular on our company Facebook page. Our Likes almost doubled when she made her debut, and we get complaints if we don’t post h er photos regularly!The course has serious content: it’s written by a senior veterinary nurse and has some great tips about understanding cats’ moods and fraternising with felines. There are three Lessons. Each lesson has an assignment to complete with your cat.1. Building purrfect communiCATion 2. Solving your cat’s problems 3. Stopping the fur flyingThe course is tongue-in-cheek though. Both Fluff, and the course author mark students’ work. And when students pass, their cat gets a special CTJT rosette.Are there any plans to develop your pet-friendly policies further in the future? This depends on Fluff. She would put her paw down, firmly, if we tried to introduce another cat, or a dog. But she’s not averse to the occasional mouse …View all courses available with CTJT   »Blue CrossWhat pet-friendly policies do you have in place? Blue Cross welcomes dogs in their offices as long as they are well behaved and owners have their manager’s permission to bring their dog to w ork.How many staff members take advantage of these policies? Blue Cross has lots of rehoming centres, animal hospitals and administrative offices across the country where dogs regularly come to work. At our offices in Oxfordshire there are around 30 dogs under, near or sometimes even on desks!What are the benefits to having animals around the workplace? Blue Cross is a leading pet charity and we know how rewarding it is to be a pet owner. There are lots of benefits to having a well-behaved dog in the office. Pets can be very calming and provide a bit of light relief when it gets hectic. Having your dog in the office with you also means you take regular breaks and some exercise while walking your dog throughout the day. And not only the dog owners benefit as you will often find someone who wants to join you on your walk.Are there any plans to develop your pet-friendly policies for staff further in the future? No, we talk to individual owners on a case by case basis if they ask to bri ng their dog in the office and it is up to their line manager and other colleagues â€" so long as the dog is trained and well behaved!Pets at Home93% of Pets at Home colleagues own pets so a large number of them get to benefit from the pet-friendly policies the company has in place. These benefits include generous colleague discounts on the full range of products, veterinary care and insurance but perhaps most notably the chance to take your pet to work. In the Support Office 77% of colleagues own pets and so the office is always full of dogs â€" the average day will see 20 through the doors.UK businesses could easily adopt the trend of taking pets to work, advises Pets at Home, as a recent study by Virginia Commonwealth University in the US shows the benefits can be huge:• 25% of people said dogs positively affected their productivity • Throughout the day, average stress level scores fell about 11% among workers who had brought their dogs to work, while they increased 70% for t hose who did notPets at Home is dedicated to improving benefits for colleagues and their pets. For example, it is currently looking at introducing “PETernity” leave where colleagues can have time off to welcome or settle a new pet member into the family.Angie Keay, multi-channel designer at Pets at Home, brings her Yorkshire-Border terrier cross Chesney to work at the head office in Cheshire every day:Dogs TrustClarissa Baldwin, Dogs Trust CEO, says: “Dogs can be a wonderful addition to a working environment providing employers make provisions to ensure a pet policy is in place and the set up is practicable.”“It is important to consider the practical elements of having a dog in the office, which require a little planning. A comfortable, quiet place for your dog to relax, a water bowl nearby and regular walks and attention are all essential to factor in.”See for yourselfFor a slide show of some of the pets who inhabit the reed.co.uk Top UK Pet-Friendly  Places to Work, se e below:You can also embed this slide show in to your own site using the code below. Feel free to adjust the height and width  to fit with your own site layout.Embed code:iframe src=//slides.com/reedpetsatwork/reed-pet-friendly-employers/embed width=576 height=420 scrolling=no frameborder=0 webkitallowfullscreen mozallowfullscreen allowfullscreen/iframe